Thank you for visiting and shopping at www.controlledd.com. Following are terms and conditions of our Shipping Policy.
Domestic Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing high volume of orders, shipments may delay by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s).
Damages
Controlled Beauty& SelfCare LLC is not liable for any products damaged or lost during shipping. If you receive you order damaged, please contact the shipment carrier and file a claim.
Please save all Packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Return Policy
All items are Final Sale. No Refunds. Exchanges can be made within 5 days of delivery. Please be aware, exchanges can only be made based on available inventory.
The customer is responsible for all shipping cost.
Please contact us prior to returning your item. Email [email protected]